Dec
28
Looking back, it’s clear that 2012 was a big year for the First Fridays Usability Testing Program. Improving the user experience is our game, and that’s what we spent the bulk of the year doing. Besides celebrating our second birthday (huzzah!), we conducted 26 tests on federal websites, mobile sites, intranets and much more. A …
Aug
15
You have to feel for web developers, who sometimes work for months on a product, only to hear gripes and complaints mere seconds after it’s rolled out. Fortunately, you can escape hordes of pitchfork-wielding users by involving users from the start. That’s what William Wales and his team of developers in Kansas City did when developing GSA’s …
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