Alycia Piazza

Author's details

Name: Alycia Piazza
Date registered: March 7, 2012

Biography

Hi there - As a community manager at GSA, I help agencies to deliver an exceptional customer experience, especially via the web. I support the Federal Web Managers Council and various customer-service-related Communities of Practice. As a former training coordinator and social services facilitator, I have a passion for helping people get what they need to get the job done.

Latest posts

  1. Rotating Topic Boxes: Are They Worth It? — August 30, 2012
  2. Digital Government Strategy Milestones Report — August 24, 2012
  3. Digital Strategy Milestones: What You Need to Know — August 16, 2012
  4. HowTo.gov: What’s New — July 26, 2012
  5. Customer Experience in Government — July 24, 2012

Author's posts listings

Jun
21

Meet the New MAX

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Photo of the MAX Federal Community page.

Are you looking for a government-wide online collaboration tool that allows you to collaborate with your peers and manage communities and workflows?  Look no further — the new and improved MAX has a ton of features and functionality, to help you: Create a collaboration space for communities of practice Work simultaneously on documents Directly edit …

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Apr
18

We’ve Got a Group for That!

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Creating an active, engaged community can lead to project success. Some Creative Commons rights reserved by Laurent Neyssensas

Everyone has visited ESPN for scores, gone to WebMD to check symptoms, or used Consumer Reports when considering a major purchase. Why? We all want answers to our questions from people we can trust…The Experts. There are experts in government, too.  But how do you know where to find them?  Enter HowTo.gov’s community pages where you’ll …

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