The post is written by guest expert, Martha Dorris, Deputy Assoc Administrator for Citizen Services, and Citizen Experience Evangelist at the U.S. General Services Administration. The terms “customer service” and “customer experience” are used interchangeably all the time, and while both are important, there are essential distinctions. Let me explain. Customer service normally refers to a single transaction, …
Category Archive: Digital Strategy
2012 Federal Digital Strategy to guide agencies on improving web services, making content available on multiple devices and platforms.
Jul
21
Introduction to APIs
There’s an easier way to get content and data into the hands of citizens. Application Programming Interfaces, or APIs, are web services that allow people to more easily consume content and data in multiple ways–via mobile devices, mobile apps, innovative mash-ups, and much more. Simply put, APIs are a better way to get government information …
May
30
Building a Better Digital Government
The new Digital Government Strategy released by the White House aims to drive fundamental change in how we manage digital information and services to better serve the American people. There’s been a robust discussion online about the Strategy and what it means for government–which is itself a reflection on how much the digital landscape has changed. …
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