Apple Support under the iSDP

Are you still buying AppleCare warranty extensions for your Apple desktop/laptop computers?

If the computers are enrolled in the Information Systems Designated Procurements (iSDP), then they may already be covered. All iSDP-enrolled Apple computer desktop and laptop models purchased between January 1, 2003, and May 1, 2006, are now covered by the extended NIH AppleCare warranty. Apple computers purchased after May 1, 2006, are covered if they replaced a machine that was already covered under this program. If the machine does not replace an existing machine with coverage, then you should purchase the AppleCare warranty extension. It will then become included in the NIH program.

What is covered?

The NIH AppleCare extended warranty provides for on-site repair for all covered Apple computers. However, there are a limited number of incidents each year, and all dispatches including no-trouble-found (NTF), software restores, and second trips will count as an individual incident. Data recovery loaners or repairs required because of damage are not covered by this extended warranty.

The warranty extension is designed to be complemented by AppleCare support, which provides software patches and access to the AppleCare Help desk. The AppleCare Helpdesk should be contacted prior to submitting a repair request.

Only the IC designated staff (a.k.a. AppleCare Contacts) may submit tickets for repairs. For a list of designated AppleCare Contacts, visit the NIH iSDP Contact Lookup page, and select the appropriate IC.

Can Apple users run Microsoft Vista?

All Apple computers that are enrolled in the iSDP are licensed for an instance of the Microsoft operating system Vista Enterprise. Those Apple computers that are capable of running BootCamp or Parallels Desktop for Mac (not currently available under the iSDP) are entitled to use Vista at no additional charge.

How can you tell if your machine is enrolled in the iSDP?

Contact your iSDP technician. A list of contacts, by IC, is available here.

For additional information see this iSDP information site (password required) or contact the NIH Help Desk at 301-496-HELP (301-496-4357), 866-319-4357 (toll free), or 301-496-8294 (TTY).