Ask the NIH Help Desk

What can NED do for you?

The NIH Enterprise Directory (NED) is a centralized enterprise directory of all members of the NIH workforce.

Q: How does my record get entered into the NED system?

A: New NIH employees are entered into the system by their Administrative Officer. The new employee record in NED makes it possible to register for other services (i.e. VPN, e-mail, NIH login).

Q: How do I search for other NIH workforce members in NED?

A: The NED search page can search by one of three ways: Name, NIH ID, or e-mail address. The easiest way to find someone at NIH is to search by Name; to do so, simply type the person’s first and last name, in that order, into the search box. If you are unsure you have spelled the name correctly, make sure to place a check in the “Include Possible Matches” box, and then click “Search.”

Q: I noticed my personal information in NED is incorrect. Whom can I contact to update the information?

A: Most items in the NED system (i.e. e-mail address, phone number, work address, etc...) can be updated by you! To update your record, click on the “Update” button at the bottom of your NED record and use your NIH credentials to log in. After completing the required updates, click “Submit Update” for the changes to take effect. If you encounter any errors during the update process please contact your Administrative Officer.

Q: Every time I contact the NIH Help Desk they ask for my NIH contact information. What gives?

A: The NIH Help Desk uses your NED record to auto-fill your service requests. If your information is found to be incorrect, an NIH Help Desk representative will need to follow-up with you to manually fill-in your contact information. The best way to avoid follow-up contact inquiries is to make sure your NED record is up to date.

Q: Why is it important to keep my NED record up to date?

A: Your NED record has an impact on most of your daily NIH activities! Below is a list of NIH services which rely on your NED record:

• NIH IT Service Ticketing System (NIH Help Desk Customer Database)


• ITAS (Integrated Time & Attendance System)


• NBS (NIH Business System)


• Active Directory


• BITS2 (Background Investigation & Tracking System)


• NIDB (NIH Intramural Database)


• ID Badge/Access Control System


• NIH Library Patrons Database


• PARTS (Parking and Transhare System)


• NIH Telephone Operators Database


• ECARES (Extramural Customer Assistance Request System)


• Radiation Safety


• NIH Security Awareness Training


• NIH Online Orientation