Reminder—The NIH Help Desk

The NIH Help Desk will provide a single point of contact for phone calls, e-mail, and Web-based requests for technical assistance.

How to Contact the NIH Help Desk

If your IC has an established central help desk, that phone number may be forwarded to the NIH Help Desk. Once the NIH Help Desk receives your request for help, they will determine if it is something they can resolve from their location. If it’s something they can’t solve on the help desk, they will contact your IC’s desktop support staff and let them know about your problem.

Telephone     toll free     TDD	301-496-4357   [open 6 A.M. to 6 P.M.—emergencies only after hours] 866-319-4357 301-496-8294
E-mail	helpdesk@nih.gov
Web	http://support.nih.gov
In person	10401 Fernwood Road, Suite 300, Bethesda, MD 20817

If your IC has an established central help desk, that phone number may be forwarded to the NIH Help Desk. Once the NIH Help Desk receives your request for help, they will determine if it is something they can resolve from their location. If it’s something they can’t solve on the help desk, they will contact your IC’s desktop support staff and let them know about your problem.

Reprinted from Interface issue 227 (July 2003)