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HRSA Information Center

Chat With an Information Specialist

Get live, online assistance from the HRSA Information Center's (IC's) Live Help service.

• Live Help does not provide medical advice.
• Live Help is confidential.
• To learn more about Live Help, read the Frequently Asked Questions (FAQs).
• For additional disclaimer information, click here for Live Help service notice, system requirements, and privacy notice.

Live Help is available Monday through Friday from 8:30 a.m. to 5:00 p.m. eastern time.

During off-hours, clicking on the "Live Help" button will allow you to send an e-mail to the HRSA Information Center, where an Information Specialist will respond to your request during normal business hours.

Click on the button below to launch Live Help.

FAQs about the HRSA Information Center's (IC's) Live Help Service

Is there really a person on the other end?

Yes. The HRSA IC's Live Help Service is staffed by real people. By typing, you will have a live conversation with a HRSA IC Information Specialist.

Who are the people on the other end?

They are Information Specialists with knowledge of HRSA information, publications, Web sites, and other HRSA resources.

What kind of information is available through HRSA IC's Live Help service?

HRSA IC Information Specialists can provide topical information about HRSA publications and organizations.

Do the people on the other end know who I am?

The HRSA IC Information Specialists will only know the information you provide. You are asked to enter your name and e-mail address when requesting a chat, but Information Specialists have no way of getting any other personally identifiable information. Because information sent over the Internet may not be secure, you should not provide any information which can be used to trace or distinguish your identity.

Can someone else on the Internet listen in?

No. The Live Help session is one-on-one only. This is not a "chat room." In addition, the session is encrypted (similar to when you use a credit card on a Web page) for extra security.

Do I need additional software to use the HRSA IC's Live Help service?

No. Live Help works within the browser on your computer.

Can I get a computer virus using the HRSA IC's Live Help service?

No. Live Help can only send text to your computer, so it is impossible to send a virus.

Can I get the same information by telephone?

Yes. Within the United States, our toll-free number 1–888–ASK–HRSA (1–888–275–4772) is available Monday through Friday, from 8:30 a.m. to 5:00 p.m. Eastern time.

Live Help Service Notice

HRSA IC Information Specialists are not health care providers and do not provide medical advice. Live Help is not a substitute for talking with a health care professional.

Live Help System Requirements

The HRSA IC's Live Help service works best with Internet Explorer version 5.5 or Netscape version 6.0 and higher browsers. People using other browsers (such as Mozilla, Enigma, or Safari) or a lower version of Internet Explorer or Netscape may not be able to use this service. To work properly, Live Help also requires that Javascript be enabled and that pop-ups are not blocked.

Live Help users may also experience technical problems such as disconnects or lag caused by their Internet connection. Should you have any problems using Live Help, call the HRSA IC at 1–888–ASK–HRSA (1–888–275–4772) and speak with an Information Specialist. Please let the Information Specialist know you attempted to use Live Help and experienced technical issues. We will use this information to try to determine the cause of the issue and improve our service.

Live Help Privacy Notice

Live Help chats are private and confidential. Although we ask you for general information when you request a chat, you should not enter any personally identifiable information such as your date of birth or Social Security Number. The HRSA IC has taken measures to protect your privacy, but we cannot guarantee the security of any information you send over the Internet. We will review records of Live Help sessions for purposes of quality control and evaluation.