La Comisión ha adoptado las
normas para la Facturación Veraz para hacer que los
consumidores comprendan mejor sus cuentas
telefónicas. Entre otros requisitos, la sección
64.2401 de las normas exige que la cuenta de la
compañía de teléfono debe: (1) incluir una
descripción del servicio o de los servicios
ofrecidos que sea clara, breve, sencilla y que no
sea engañosa; (2) debe identificar el proveedor de
servicio asociado con cada cargo; (3) identificar
clara y visiblemente cualquier cambio en el
proveedor de servicios; (4) debe reflejar
descripciones de los cargos completas y que no sean
engañosas; (5) determinar qué cargos no llevarán a
que se desconecte el servicio básico local que se
ofrece al consumidor si este deja de pagarlos; y (6)
habilitar un número de teléfono gratuito para que
los clientes llamen si desean presentar una queja u
obtener información.
La Comisión también determinó
que todos los proveedores de telecomunicaciones
deberán usar denominaciones estándar en las cuentas,
cuando se refieran a los cargos relacionados con
acciones reguladoras federales, como cargos por
servicio universal, cargos por la línea del abonado
y cargos por la portabilidad del número de teléfono
local.
Major Truth-In-Billing Orders and Notices
12/17/10
Empowering Consumers to Avoid Bill Shock. Revised Comment Date: January 10, 2011. Revised Reply Comment Date: February 8, 2011. (Dkt No. 09-158 10-207).
Order: Word |
Acrobat
10/14/10
FCC Proposes Rules to Help Mobile Phone Users Avoid "Bill Shock".
News Release:
Word | Acrobat
NPRM:
Word | Acrobat
Genachowski Statement:
Word | Acrobat
Copps Statement:
Word | Acrobat
McDowell Statement:
Word | Acrobat
Clyburn Statement:
Word | Acrobat
Baker Statement:
Word | Acrobat
10/13/10
FCC Paper Finds Ongoing Consumer Frustration With "Bill Shock".
News Release:
Word |
Acrobat
White Paper:
Word |
Acrobat
5/26/10
FCC Survey Confirms Consumers Experience Mobile Bill
Shock and Confusion About Early Termination Fees.
News Release:
Word
|
Acrobat
Survey:
Word
|
Acrobat
Tips: Word
|
Acrobat
5/25/10
Consumer & Governmental Affairs Bureau Announces the Dates for Filing Comments and Reply Comments on its Public Notice Regarding "Bill Shock"
Public Notice:
Word
5/11/10
Comment Sought on Measures Designed to Assist U.S. Wireless Consumers to Avoid "Bill Shock".
Public Notice: Word |
Acrobat
8/27/09
FCC Seeks Comment on Additional Opportunities to Protect and Empower Consumers in Communications Marketplace.
News Release:
Word | Acrobat
NOI:
Word | Acrobat
Presentation: Acrobat
Genachowski Statement:
Word | Acrobat
Copps Statement:
Word | Acrobat
McDowell Statement:
Word | Acrobat
Clyburn Statement:
Word | Acrobat
Baker Statement:
Word | Acrobat
10/07/2005
FCC Announces OMB Approval of Revised Information Collection(s) Concerning Its Truth-In-Billing Rules.
News Release: Word |
Acrobat
3/18/2005
FCC Extends Truth-in-Billing Rules to Wireless Phones; Seeks
Comment on Additional Measures to Increase Ability of Consumers to Make Informed Choices.
Order: Word
| Acrobat
News Release (3/10/05): Word |
Acrobat
Powell Statement: Word |
Acrobat
Abernathy Statement: Word |
Acrobat
Copps Statement: Word |
Acrobat
Adelstein Statement: Word |
Acrobat
6/23/2004
NASUCA PETITION FOR DECLARATORY RULING REGARDING TRUTH-IN-BILLING. Granted NASUCA's Motion for Extension of Time. Revised Reply Comment Date: August 13, 2004. (Dkt No. 04-208). Reply Comments Due: 08/13/2004. Adopted: 06/23/2004 by ORDER. (DA No. 04-1820) Word | Acrobat
5/25/2004
National Association of State Utility Consumer Advocates (NASUCA) Petition for Declaratory Ruling Regarding Truth-in-Billing and Billing Format, CG Docket No. 04-208, Pleading Cycle Established, (DA No. 04-1495) Word | Acrobat
12/13/2002
Report and Order and Second Further Notice of Proposed Rulemaking, CC Docket No. 98-170, FCC 02-329, 17 FCC Rcd 24952 Word | Acrobat | Errata
03/31/2000
Errata, DA 00-745, 15 FCC Rcd 16544 (Com. Car. Bur. 2000) Word | Acrobat
03/23/2000
Order on Reconsideration, FCC 00-111, 15 FCC Rcd 6023 (2000)
04/15/1999
Report and Order and Further Notice of Proposed Rulemaking, CC Docket No. 98-170, FCC 99-72, 14 FCC Rcd 7492 Word | Acrobat | News Release
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