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Information Technology Agency - Enabling our Customers with Information and Communications Superiority

Operations

ITA Operations includes functions directly associated with the “care and feeding” of currently deployed systems and services.

  • Logistics Management
  • Systems Configuration
  • Operational Engineering
  • Service Provisioning
  • Systems Deployment (Projects)
  • Project Management
  • Systems Operation
  • Systems Administration
  • System Maintenance and Performance Management
  • Facilities Management
  • Systems Disposition
  • Operational Management
  • High Priority Response Management
  • Capacity/Demand Management Execution

Engineering

ITA Engineering includes all functions associated with the design and development of new services and systems.

  • Systems and Solutions Engineering
  • Core Engineering
  • Capacity/Demand Management Planning
  • Life Cycle Replacement
  • Applications Development
  • Engineering Consulting

Enterprise Management

ITA Enterprise Management includes all functions required to plan and monitor the overall ITA organization.

  • Enterprise Architecture
  • Enterprise Governance
  • Capital Planning & Investment Control
  • Knowledge Management
  • Program and Project Management (PPM)
  • Process Standardization/ Oversight
  • Continuous Improvement

Customer Care

ITA Customer Care includes all functions that have regular customer contact and support relationships with ITA customers.

  • Account Management
  • Performance Management
  • Service Request Management
  • Service Desk Incident Management
  • Customer Agreements
  • Strategic Communications

Enterprise Information & Mission Assurance

ITA Enterprise Information & Mission Assurance includes all functions required to assure the operational, physical, and information security of ITA.

  • Policy
  • Compliance/Audit
  • Security Architecture
  • Security Engineering
  • Systems Network Security
  • COOP
  • Physical Security
  • Personnel Security

Business Administration

ITA Business Administration includes all functions that ensure the daily functioning of ITA as an organization.

  • Acquisitions
  • Human Resources
  • Billing
  • Audit
  • Cost Accounting
  • Resource Management
  • Budget Execution

Chief Technology Officer

The Office of the Chief Technology Officer is responsible for Technology Standards and Systems Architecture across ITA.

  • Innovation
  • Technical Standards
  • Enterprise Lab
  • Technical Architecture