Envisioning America's
Future Postal Service
The U.S. Postal Service is at a tipping point due to the combined effects of the economic recession, increased use of electronic communications, and its obligations to prepay Retiree Health Benefits. Always dedicated to providing reliable, affordable, high-quality universal service, the Postal Service has developed and begun implementing a range of cost-reducing and revenue-generating initiatives. But these aren’t enough to close the financial gap between revenue and costs. For the American public to continue receiving affordable universal postal services from a self-sufficient Postal Service, these issues need to be addressed quickly and comprehensively with legal and regulatory action.
To address this crisis, the Postal Service reached out to the experts for assistance. The Boston Consulting Group (BCG) provided forecasting expertise, Accenture provided an analysis of the revenue generation diversification strategies used by foreign posts, and McKinsey & Company provided an analysis of the feasibility and impact of a multitude of cost-reducing and revenue-generating options.
With the additional insight provided by these analyses, the Postal Service is now calling for greater flexibility so it can adapt its business model to serve the needs of 21st Century customers. The new action plan was presented at the “Envisioning America’s Future Postal Service” conference on March 2, 2010. Take a look at presentations from the event, documents describing the Postal Service’s action plan, and the consultants’ analyses:
Ensuring a Viable Postal Service for America: An Action Plan for the Future.
News Release
- Postal Service Outlines 10-Year Plan News Release PDF | HTM
- Postal Service Proposes Price Changes News Release PDF | HTM
- Incentives Included in Price Filing News Release PDF | HTM
- Audio News Release MP3 | HTM
Supporting Documents
- The Postal Service in 2020 PDF | HTM
- Fact Sheets
- Charts and Graphs
- Postal Facts PDF
- Frequently Asked Questions PDF | HTM
- Questions for the Panel Submitted by Attendees PDF | HTM
- Update, July 2010 PDF
Consultants’ Analyses
Note: March 2nd presentations below vary slightly from those shown during the actual event, the latter were modified to enhance visibility.
- BCG March 2nd Presentation PDF
- BCG Presentation - Projecting US Mail volumes to 2020 PDF
- BCG Narrative – Projecting US Mail Volumes to 2020 PDF
- McKinsey March 2nd Presentation PDF
- McKinsey Presentation – USPS Future Business Model PDF
- Accenture Presentation – Is Diversification the Answer to Mail Woes? The Experience of International Posts PDF
