- How should we think about the way that information about new and existing broadband service is displayed and communicated?
- Is this information comparable from one service offering to another?
- How do we ensure privacy of consumer information?
- How should we augment existing data to track, measure and report broadband service performance across the nation?
- What are the most useful pieces of performance information for consumers, researchers, service providers and regulators?
- How should performance be measured?
- What are the benefits and what are the costs of measurement?
- How should we increase transparency of broadband services offered for multi-unit residential and commercial buildings?
Answering these questions will help identify ways to educate broadband consumers, a goal everyone agrees is in the best interests of the country. Striking the right balance on depth of information, communication, privacy, display and cost effectiveness will be difficult, but we intend to find the right path. We need your input and thoughts on new ways of thinking that empower consumers.
Performance should be measured for actual throughput, Void of any 'enhancement' i.e: PowerBoost and the like. Using Flash Speedtests are erroneous at best due to server caching, ISP 'whitelisting' of those 'ISP preferred' test sites, Flash delivery is more easily manipulated using various techniques such as "SpeedScreen Multimedia Acceleration, which leverages client-side resources to greatly improve server scalability and provide a just-like-local user experience for a long list of media types" thus contributing to an illusion that ISP speeds are actually good.. Take a popular Flash speedtest site such as speedtest.net. Typically from my end shows a 12ms ping time. Actually ping speedtest.net from the command line and it shows an average of 88ms (I just did this test to show my point) Most accurate tests for throughput I have found are Downloading larger files 100MB or better from fast servers such as Microsoft.com. I FTP to my website which is ALL Comcast network till it hits the Planet Group Gateway then to the server my site is hosted on. Very accurate for test actual throughput for me and eliminates the ISP excuse 'It's not on our network'
Thanks for the focus on consumer transparency. What sources of information are available now?
Speed and performance varies widely depending on the carrier or provider. I recently grade my services and found after testing that I actually lost peformance even though this was done with the same carrier that I was using for services. Now they are offering High Speed FIber in my neighborghood which is advertised at a much less cost then what I just upgraded to 3 months ago. This is a critical problem when applying for a BTOP Grant under the Rural Broadband Stimulus Inititiative where the carriers advertise 3 Mbps and deliver maybe 19.2 Kbps at peak times. Aside from false advertising the Grant becomes less viable when the current provider for a rural area truly does not deliver the advertised throughput. A typical PC will almost always show the connections speed at 100 Mbps due totally to the interface connection. What are people paying for and how will the broadband stimulus package adress truth in advertising.
Just for the sake of information, I measured the speed of my broadband using speedtest.net from your site and then went directly to their site and repeated it. I got about 14 Mbps on your site and 10 Mbps on the speedtest site. I live in Kent, Connecticut and have Charter Communications as my cable provider. I measured to the same location. Clearly your test is being biased by the provider.