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9-1-1 Call Centers, also known as Public Safety Answering Points (PSAPs), are the public's first line of contact with public safety authorities in an emergency.
Best Practices
- 6/12/2008
- National Interoperability Field Operations Guide (NIFOG)
- 4/3/2008
- National Security Telecommunications Advisory Committee (NSTAC), Report to the President on Emergency Communications and Interoperability
- 4/3/2008
- NENA Minimum Standards for Emergency Telephone Notification Systems
- 4/3/2008
- NENA Model Recommendation for Disaster and Contingency Plans
- 4/3/2008
- NENA Mutual Aid Standard/Model Recommendation
- 9/2/2009
- ATIS Pandemic Checklist (2009)
- 7/11/2008
- Preparing for Pandemic Influenza: Recommendations for Protocol Development for 9-1-1 Personnel and Public Safety Answering Points (PSAPS)
- 5/9/2008
- Recommendations for Improving 9-1-1 Call Center Operations
- 4/3/2008
- When They Can't Talk Lives are Lost
- 4/3/2008
- Why Can't We Talk - National Task Force on Interoperability
- 4/3/2008
- Wireless Communications in Public Safety
Case Studies / Lessons Learned
- 2/22/2010
- Digital Nation: 21st Century America's Progress Toward Universal Broaband Internet Access
- 7/29/2008
- Emergency Communication and Information Issues in Terrorist Events Involving Radioactive Materials
- 4/29/2008
- The Federal Response to Hurricane Katrina: Lessons Learned
- 4/3/2008
- Katrina Panel Report and Recommendations
- 4/3/2008
- Report to Congress: Joint Advisory Committee on Communications Capabilities of Emergency Medical and Public Health Facilities
- 4/25/2008
- Report to Congress: Vulnerability Assessment and Feasibility of Creating a Back-Up Emergency Communications System
Communication Plans
- 9/8/2010
- Florida Department of Management Services
- 8/11/2010
- Massachusetts Emergency Medical Services Radio Communications Plan (2010)
- 8/17/2010
- Minnesota Emergency Medical Services Board
- 8/17/2010
- Minnesota Emergency Medical Services (EMS) Radio Communications Plan
- 7/31/2008
- Department of Homeland Security (DHS) National Emergency Communications Plan (NECP) (2008)
- 7/31/2008
- Department of Homeland Security (DHS) National Emergency Communications Plan (NECP) Fact Sheet (2008)
- 7/31/2008
- Department of Homeland Security (DHS) National Emergency Communications Plan (NECP) FAQs (2008)
- 8/19/2010
- Washington State Department of Health
- 8/12/2010
- Wisconsin Department of Health Services
Continuity Plans
- 4/3/2008
- Lincoln, NE ECC 911 System Failure Procedure
- 4/3/2008
- Lincoln, NE ECC Evacuation Plan
Emergency Plans
- 11/22/2010
- Hampton Roads Special Needs
- 9/11/2009
- Hawaii Catastrophe Plan
- 7/31/2008
- Department of Homeland Security (DHS) National Emergency Communications Plan (NECP) (2008)
- 7/31/2008
- Department of Homeland Security (DHS) National Emergency Communications Plan (NECP) Fact Sheet (2008)
- 7/31/2008
- Department of Homeland Security (DHS) National Emergency Communications Plan (NECP) FAQs (2008)
- 6/3/2010
- National Hurricane Operations Plan (2010)
- 4/29/2008
- National Strategy for Homeland Security
- 11/25/2008
- State of Maine: Communications Operations Plan for Incident Communications Interoperability
- 11/25/2008
- Tillamook County, Oregon: Emergency Communications and Interoperability Plan
- 8/12/2010
- Wisconsin Department of Health Services
FAQs
Federal Resources / Grant Information
- 10/8/2009
- Broadband Technology Opportunities Program (BTOP)
- 4/10/2008
- Centers for Disease Control and Prevention (CDC)
- 11/05/2008
- DHS Announces Grant Guidance For Over $3 Billion In Preparedness Grant Programs (FY 2009)
- 3/31/2010
- DHS Quadrennial Homeland Security Review (QHSR)
- 6/17/2008
- DHS Announces Approximately 1.8 Billion in Preparedness Grants (FY 2009)
- 12/10/2009
- DHS Announces Grant Guidance for More Than $2.7 Billion (FY 2010)
- 12/19/2008
- DHS Announces Grant Guidance for Emergency Operations Center (EOC) Grant Program, including Driver's License Security (FY 2009)
- 6/16/2010
- FEMA NIMS Implementation and Compliance Guidance for Stakeholders
- 4/3/2008
- Federal Bureau of Investigation (FBI)
- 4/3/2008
- Federal Emergency Management Agency (FEMA)
- 9/8/2010
- FEMA
- 12/31/2008
- FEMA's Disaster Assistance web site that consolidates information about forms of disaster assistance in one place
- 6/5/2008
- FEMA's Commercial Equipment Direct Assistance Program (CEDAP) (expired)
- 4/3/2008
- Fire Grants Support
- 4/3/2008
- Foundation Center
- 2/4/2010
- GAO Report on Emergency Communications Preparedness Center (pdf)
- 8/26/2010
- Hardening and Resiliency (2010)
- 2/25/2009
- The Hospital Preparedness Program
- 10/7/2009
- Implementation Coordination Office
- 6/24/2008
- Interoperable Emergency Communications Grant Program (IECGP)
- 9/3/2009
- Justice Assistance Grant (JAG) Program
- 4/3/2008
- National Association of Regulatory Utility Commissioners (NARUC)
- 4/3/2008
- National Communications System (NCS)
- 4/3/2008
- National Coordination Center for Telecommunications (NCC)
- 6/4/2008
- Natural Disasters & Severe Weather
- 4/3/2008
- National Institute of Standards and Technology (NIST)
- 2/16/2010
- A National Plan for Migrating to IP-Enabled 9-1-1 Systems (2009)
- 4/3/2008
- National Security Telecommunications Advisory Committee (NSTAC)
- 4/29/2008
- National Strategy for Information Sharing
- 4/3/2008
- National Telecommunications and Information Administration (NTIA)
- 4/10/2008
- Office of Emergency Communications
- 4/3/2008
- Open for Business - Grants
- 7/21/2010
- Public Safety Communication Systems - NIST
- 4/3/2008
- Responder Knowledge Base
- 4/3/2008
- SAFECOM
- 4/3/2008
- U.S. Department of Defense (DOD)
- 8/26/2010
- U.S. Department of Energy
- 4/10/2008
- U.S. Department of Energy (DOE)
- 4/10/2008
- U.S. Department of Health & Human Services (HHS)
- 4/3/2008
- U.S. Department of Homeland Security (DHS)
- 8/19/2010
- Washington State Department of Health
- 4/3/2008
- Wisconsin State Interoperability Executive Council (SIEC)
Guidelines
- 8/12/2010
- City and County of San Francisco
- 4/3/2008
- Guidelines for Emergency Planning: Law Enforcement
- 4/3/2008
- Guidelines for Emergency Planning: PSAPs / ECCs
- 4/3/2008
- Guidelines for Testing and Verifying the Accuracy of Wireless E911 Location Systems
- 6/3/2010
- Miami-Dade County Hurricane Guide (2010)
- 12/10/2009
- Narrowbanding Booklet
- 7/6/2010
- North Carolina Plans and Operating Guidelines
- 8/12/2010
- San Francisco Emergency Medical Services Agency
- 6/7/2010
- South Carolina Earthquake Guide (2008)
- 6/7/2010
- South Carolina Hurricane Guide (2010)
Handbooks
Interoperability Plans
- 4/3/2008
- Florida Chapter APCO Statewide Disaster Mutual Aid Plan
- 10/6/2008
- Interoperability Montana (IM) Project
- 4/3/2008
- National Security Telecommunications Advisory Committee (NSTAC), Report to the President on Emergency Communications and Interoperability
- 4/3/2008
- State of Ohio Interoperable Communications Plan
- 4/3/2008
- Why Can't We Talk - National Task Force on Interoperability
Reference Materials
- 1/23/2009
- Communications Sector Coordinating Council (CSCC)
- 4/3/2008
- Chief Engineer's Tech Topic 1: Interoperability
- 4/3/2008
- Chief Engineer's Tech Topic 2: Internet Protocol (IP) Based Interoperability
- 4/3/2008
- Chief Engineer's Tech Topic 3: Physical Layer Interoperability
- 4/3/2008
- Chief Engineer's Tech Topic 4: Software Defined Radio
- 4/3/2008
- Chief Engineer's Tech Topic 5: Issues of Software Defined Radio Implementations for Public Safety
- 4/3/2008
- Chief Engineer's Tech Topic 6: Standard for Interoperable Gateways
- 4/21/2008
- Chief Engineer's Tech Topic 7: Core Concepts and Software Defined Radio for Public Safety
- 6/3/2008
- Chief Engineer's Tech Topic 8: Cognitive Radio for Public Safety
- 6/4/2008
- Chief Engineer's Tech Topic 9: Cognitive Radio Potential for Public Safety
- 7/14/2008
- Chief Engineer's Tech Topic 10: License-Exempt Wireless Applications for Public Safety
- 8/21/2008
- Chief Engineer's Tech Topic 11: WiMAX Applications for Public Safety
- 9/22/2008
- Chief Engineer's Tech Topic 12: National Interoperability Channels
- 10/23/2008
- Chief Engineer's Tech Topic 13: Amateur Radio Service Support to Public Safety Communications
- 12/2/2008
- Chief Engineer's Tech Topic 14: Diversity, Redundancy, and Resiliency - in that Order
- 1/6/2009
- Chief Engineer's Tech Topic 15: Outage Reporting Systems
- 2/4/2009
- Chief Engineer's Tech Topic 16: Narrow Banding Public Safety Communication Channels
- 3/11/2009
- Chief Engineer's Tech Topic 17: Propagation Characterization
- 4/29/2009
- Chief Engineer's Tech Topic 18: Priority Telecommunications Services
- 5/21/2009
- Chief Engineer's Tech Topic 19: Communications Interdependencies
- 1/21/2010
- Chief Engineer's Tech Topic 20: Cyber Security and Communications
- 1/21/2010
- Chief Engineer's Tech Topic 21: Emergency Alert System
- 3/2/2010
- Chief Engineer's Tech Topic 22: Application of Emerging Wireless Broadband Technology for Public Safety Communications
- 4/10/2008
- Communications Sector Specific Plan
- 12/22/2008
- Congressional Action Needed to Ensure Agencies Collaborate to Develop a Joint Solution (2008)
- 8/26/2010
- Disability Preparedness
- 4/3/2008
- E911 Phase 2 Accuracy Definition Modification Proposal (Motorola) [Adobe]
- 4/3/2008
- E911 Phase 2 Accuracy Definition Modification Proposal (Motorola) [PowerPoint]
- 4/3/2008
- E911 Phase 2 Location Solution (IDC)
- 4/3/2008
- E911 Phase 2 Location Solution (IDC)
- 4/3/2008
- E911 Phase 2 Location Solution (KSI)
- 4/3/2008
- E911 Phase 2 Location Solution (KSI)
- 4/3/2008
- E911 Phase 2 Location Solution (SnapTrack)
- 4/3/2008
- E911 Phase 2 Location Solution (SnapTrack)
- 4/3/2008
- E911 Phase 2 Location Solution Landscape
- 4/3/2008
- E911 Phase 2 Location Solution Landscape
- 7/29/2008
- Emergency Communication and Information Issues in Terrorist Events Involving Radioactive Materials
- 4/3/2008
- Factsheet: FCC Wireless 911 Requirements
- 3/9/2010
- FCC Preparedness for Major Public Emergencies (pdf)
- 3/18/2010
- FEMA - National Response Framework Resource Center
- 7/30/2008
- Master PSAP Registry
- 5/7/2010
- National Diversity Assurance Initiative
- 9/9/2009
- National Incident Management System (NIMS) Resource Center
- 4/10/2008
- National Infrastructure Protection Plan
- 4/3/2008
- NENA Model Recommendation - Evacuation Checklist
- 4/3/2008
- NENA OID - Hazard Checklist
- 4/3/2008
- NENA OID - Hazard Profile
- 4/3/2008
- NENA OID - Risk Assessment
- 4/3/2008
- NENA OID - Risk Index
- 4/3/2008
- NENA OID - Vulnerability Analysis
- 5/6/2008
- Science and Technology: A Foundation for Homeland Security
- 2/19/2009
- A Technique for Determining Radio-signal Propagation in an Emulated Wireless Environment (2008)
Emergency Assistance
Richard Lee
phone: 202-418-1104
mobile: 202-417-6559
email: Richard.Lee@fcc.gov
Allan Manuel
phone: 202-418-1164
mobile: 202-391-5331
email: Allan.Manuel@fcc.gov
Technical Advice
Dr. William Lane
phone: 202-418-0676
mobile: 202-355-2420
email: William.Lane@fcc.gov
Jeffery Goldthorp
phone: 202-418-1096
mobile: 202-253-1595
email: Jeffery.Goldthorp@fcc.gov
Outreach
Robert Kenny
phone: 202-418-2668
mobile: 202-355-2524
email: Robert.Kenny@fcc.gov
Todd Mitchell
phone: 202-418-1555
mobile: 202-391-1247
email: Todd.Mitchell@fcc.gov
Susan McLean
phone: 202-418-7868
mobile: 202-239-9651
email: Susan.McLean@fcc.gov