 |
| TOPIC | TITLE | TYPE | DATE |
| Customer Service | SMART Site Feedback
Slides | Report |
Solicited Products Online Evaluation | June 2007 |
| Customer Service | Effective Patient-Provider Partnerships Slides | Report |
Delphi Council | July 2006 |
| Customer Service | Beneficiary Use of TRICARE Call Centers and Web Sites Slides | Report |
Nationwide Telephone Survey | April - May 2005 |
| Customer Service | After-Hours Primary Care Manager Access HTML | PDF |
MTF Commander Survey | March 2005 |
| Customer Service | Health Care Information Line (Ask-A-Nurse) HTML | PDF |
Delphi Council | September 2004 |
| Customer Service | TRICARE Beneficiary Telephonic Support HTML | PDF |
Delphi Council | September 2004 |
| Marketing and Education | How Should We Reach TRICARE Beneficiaries? Slides | Report |
Nationwide Telephone Survey | July – August 2005 |
| Marketing and Education | Health Promotion (Healthy Choices for Life Campaign) HTML | PDF |
Delphi Council | October 2004 |
| Marketing and Education | Overseas Marketing and Education HTML | PDF |
Delphi Council | October 2004 |
| Marketing and Education | TRICARE Marketing & Education |
Nationwide Telephone Survey | February 2004 |
| Marketing and Education | Alcohol Countermarketing |
Focus Group | May 2006 |
| Marketing and Education | Alcohol DMDC 2007 SoF Survey Results |
Focus Group | May 2008 |
| Marketing and Education | Alcohol Case Study of That Guy |
Focus Group | December 2008 |
| Marketing and Education | Alcohol Concepts Focus Testing |
Focus Group | July 2006 |
| Marketing and Education | Alcohol Oct-Nov 2008 Focus Testing |
Focus Group | January 2009 |
| Marketing and Education | Alcohol Post-Launch Focus Testing |
Focus Group | May 2007 |
| Marketing and Education | Alcohol Preliminary Findings of 2008 HRB Survey |
Focus Group | July 2009 |
| Marketing and Education | Alcohol Sep 06 Focus Testing |
Focus Group | October 2006 |
| Marketing and Education | Alcohol Web Survey |
Focus Group | December 2009 |
| Marketing and Education | Tobacco Campaign Materials Testing |
Focus Group | August 2006 |
| Marketing and Education | Tobacco Collateral Materials Testing |
Focus Group | July 2007 |
| Marketing and Education | Tobacco Materials Testing |
Focus Group | October 2006 |
| Marketing and Education | Tobacco Message Testing |
Focus Group | June 2006 |
| Marketing and Education | Tobacco Pilot Implementation Evaluation |
Focus Group | May 2007 |
| Marketing and Education | Tobacco Results from 2008 HRB Survey |
Focus Group | August 2009 |
| Marketing and Education | Tobacco Results from Dec 2006 SOF Survey |
Focus Group | March 2008 |
| Marketing and Education | Tobacco Web Usability Testing |
Focus Group | February 2008 |
| Marketing and Education | Tobacco-Smokeless Focus Testing |
Focus Group | October 2007 |
| Pharmacy | Generics, Brand Names, and the DoD Formulary (Report) |
Delphi Council | June 2006 |
| Pharmacy | TRICARE Mail Order Pharmacy (Report) |
Delphi Council | April 2006 |
| TRICARE Printed Materials | Health Matters Newsletters & Bulletins HTML | PDF |
Solicited Product Evaluation | September 04 - April 05 |
| TRICARE Printed Materials | Next TRICARE Beneficiary Handbook HTML | PDF |
Delphi Council | July and August 2004 |
| Web Communications | Favored TRICARE URL Names HTML | PDF |
Delphi Council | February - March 2005 |
| Web Communications | MHS Web Site Improvement HTML | PDF |
1% Popup Sample of Users | December and February 2005 |
| Web Communications | TRICARE Online HTML | PDF |
Delphi Council | November and December 2004 |
|