Information Technology Agency (ITA) Service Model

The ITA Products and Services Catalog describes the Service Offerings, Core & Elective Services, and Operations Support services that ITA provides.

Service Offering:

The ITA Service Model classifies Information Technology (IT) products and services through a logical and structured approach. The model enables customers to easily identify and provision services regardless of their location, affiliation, and/or funding mechanism(s).

ITA has divided its Core Services into 10 designated focus areas, called Service Offerings. Each Service Offering represents a functional area of IT and is comprised of interrelated Core Services, Elective Services and Operations Support service.

Core Service:

Core Services are standalone services offered by ITA to its customers. Core Services are enhanced by additional service elements that complement the Core Service. Service elements are intrinsic to the Core Service and are provided to all subscribing customers. Additionally, ITA may offer Elective Services to complement each Core Service.

Elective Service:

Elective Services enhance a given Core Service by adding features and/or increasing the capability of an existing service element. To receive an Elective Service, customers must first subscribe to its corresponding Core Service.

Operations Support:

Operations Support describes operations-oriented service elements that are provided in support of (or as an enhancement to) each customer’s IT service. These services include support for break-fix issues, incidents, and for requests to move, add, or change a service.

Note: Core and Elective are not designations of whether or not the customer pays for service.